This is a privacy statement for www.ealingvets.co.uk we are dedicated to handling your information in a secure and responsible manner in accordance with the EU General Data Protection Regulation. This is taken very seriously and we are dedicated to handling your information in a secure and responsible manner in accordance with the EU General Data Protection Regulation.
What information do we collect and why?
When registering with us we will require your personal details including your title, full name and surname, address, post code, phone number and email address. This is so we can make an accurate record for your pet and ensure that we record all medications and treatments that you obtain from us. We will use your personal information to inform you when your pet is due for vaccinations, health checks, flea and worming products and other treatments and services. We may use your data to help improve our products and services. From time to time, we may use your information to contact you for marketing purposes by text message, email or letter, this includes special offers and new products which we think you may be of interest to you.
We will not sell or lease your personal information to another company at any time. We may share your information with our suppliers, debt collection agencies, insurance companies, other veterinary practices and if requested government departments, the police and other enforcement agencies.
Your Rights -
You may, at any time request a copy of the personal data that we hold on you, there is no charge for this service. You can request the information that we hold on you via telephone or in writing, we will provide this information within 30 days of your request.
Your consent -
By using our website (www.ealingvets.co.uk) and the products and services provided within the Young Veterinary Partnership surgeries, you understand and agree that personal data you provide to us will be held on a data base created for us and the system will be operated by us and/or selected other third parties.
Protect your information -
Please ensure that you keep your contact information up to date and accurate with us. If your details have changed, you are required to tell us so we can amend our records accordingly. Unfortunately, the transmission of information via the internet is not completely secure. We will always do our best to protect your personal data, but we cannot guarantee the security of your data; any transmission is at your own risk. Once we have your data, we will use passwords and security features to try and prevent unauthorised access.
Changes to our policies -
We may from time to time change our privacy policy and terms and conditions without notification to yourself, to ensure you are kept up to date with these please check the privacy policy any time you enter our website or surgery. All updates will be posted on this page, and if appropriate, you will be notified by email.
Adverts, marketing and external links -
We may send you by email, sms and/or post, details on your pets product reminders, services that we offer, newsletters and products we feel may be of interest to you. Should you prefer not to be contacted in any way please inform us immediately and we will be able to amend your record accordingly. We may on occasion record our telephone calls to ensure our quality standards are maintained. Our websites may have external links to other websites, partner websites and advertisers. If you follow a link to a different website from our own, we do not accept any responsibility or liability for these sites and they will have their own privacy policies and terms and conditions. Please check the policies before you submit any personal data.
Social Media -
We may have social media share buttons on our websites which help share our website content to your social media feed and to new and other users. These buttons should be used at your own discretion and please note that your social media account may track and follow what you share to your social media account.
If you have any questions regarding data protection and the information we hold on you please do not hesitate to contact one of our surgeries.
